1. Definitions
User / Traveller / You: Any individual booking or using our services.
Booking: A confirmed reservation (PNR) created through our system.
Supplier / Airline / Carrier: The airline or third-party provider operating the flight.
Fare Rules: Conditions of the airline ticket regarding changes, cancellations, baggage, and refunds.
Service Fees: Fees charged by Fly for Sure for booking, modifications, support, or added services.
2. Our Role
We are an intermediary: we help you search, compare, and book flights.
The transport contract is between you and the airline. Their rules apply in addition to ours.
We do not own or operate flights. Airlines control schedules, delays, cancellations, and baggage policies.
Duplicate Bookings: Fly for Sure is not responsible for any loss, penalties, or cancellation fees arising from duplicate bookings made through other agencies, websites, or directly with airlines.
3. Booking & Payment
You must provide accurate passenger details. Airlines may deny boarding if names or documents do not match.
Name Corrections: Airlines may charge a correction fee for name spelling errors or mismatched documents. Fly for Sure has no control over these charges.
Prices displayed include fare, taxes, surcharges, and our service fee.
Payment must be completed to confirm your booking. If payment fails, booking is void.
Additional services (seat selection, baggage, meals) are subject to airline policies and charges.
4. Cancellations, Changes & Refunds
By You: Airline fare rules apply. Many fares are non-refundable or have restrictions. We charge service fees in addition to airline fees.
By Airline: If an airline cancels or changes your flight, we will assist you based on the airline’s policy and applicable law.
Refunds: Processed after confirmation from the airline. Our fees are usually non-refundable. Refund timelines depend on the airline and payment channel.
Refund Timeline: Eligible refunds are typically processed within 2–4 weeks after airline approval and receipt of funds, depending on the payment channel and bank processing time.
No-show: Missing your flight usually voids the entire ticket. Refunds are rarely available.
5. Travel Documents & Responsibility
You must hold valid passports, visas, transit permissions, and meet health requirements.
Denial of boarding due to missing or incorrect documents is your responsibility. Refunds are subject to fare rules only.
6. Changes Beyond Our Control
Force Majeure: Events like strikes, weather, pandemics, or government orders may disrupt travel. We cannot be held responsible for losses caused by such events.
In such cases, airline rules and applicable law decide your rights.
7. User Obligations
Check your booking confirmation carefully.
Follow airline rules for check-in, baggage, and boarding.
Check-in & Boarding: Passengers must arrive at least 3–4 hours before international flights and 2 hours before domestic flights. Late arrival may result in denied boarding, with no refund entitlement.
Baggage & Special Requests: All baggage allowances, lost baggage claims, and special requests (such as meal preferences, wheelchair assistance, or specific seat selections) are managed directly by the airline. Fly for Sure will forward requests but final confirmation rests with the airline.
Use the Service responsibly; fraudulent use may lead to cancellation without refund.
8. Fees & Refund Processing
Fly for Sure service fees and convenience charges are generally non-refundable.
Refunds (when applicable) are issued to the original payment method only.
Processing times may vary depending on banks, airlines, and payment gateways.
9. Limitation of Liability
We are not responsible for:
Airline delays, cancellations, or service failures.
Denied boarding due to passenger error (e.g., invalid documents).
Indirect losses (e.g., missed connections, hotel costs, business loss).
Our liability is limited to the amount you paid us for the booking, excluding airline charges.
10. Privacy & Data Protection
We collect and process data only for booking, payment, and communication.We comply with GDPR (EU), CCPA (US), and other applicable privacy regulations. See our Privacy Policy for details.
11. Complaints & Dispute Resolution
You may contact us for complaints at [email protected].
We aim to resolve within 15 business days.
Disputes will be governed by the laws of Italy/EU, but mandatory consumer rights of your country of residence still apply.
12. Amendments
We may revise these Terms at any time. Updates will be posted on our website. Continued use of the Service means acceptance.
In short: - If the airline cancels, you get refund/compensation as per local laws.
* If you cancel, airline rules apply (many fares are non-refundable).
* If you miss the flight, usually there’s no refund.
* If your documents are invalid, we cannot help; airline won’t allow boarding.
Fly for Sure Customer Support
Email: [email protected]
Phone & Whatsapp: +39 328 255 3400, 351 198 0919
Address: Via Cairoli 121, Rome - 00185