We only collect information needed to provide our services or improve your experience. The type of data we collect depends on what you do on our website.

Type of information	What it includes	Why we collect it
Personal details	Your name, email, phone, address, date of birth, nationality, gender (if required by airline)	To identify you and issue tickets correctly
Travel details	Flight route, dates, passenger list, passport number, special requests	To book your tickets and share data with airlines
Payment details	Credit/debit card info, billing address, transaction IDs	To process payments and refunds securely
Login data	Username, password, two-factor codes (if enabled)	To secure your Fly for Sure account
Device and browsing info	IP address, browser type, time zone, cookies, site usage	To protect from fraud and improve website experience
Communication records	Emails, chat messages, call records	To assist you with queries or complaints
Marketing preferences	Newsletter sign-up, offers clicked,language	To personalize offers (only if you’ve given consent)

We use your information only for legitimate reasons connected to our travel services.
Here’s what we do with it:
1. To manage your bookings – issue tickets, confirm reservations, and handle date changes or cancellations.
2. To communicate with you – send booking confirmations, flight updates, or refund notices.
3. To process payments and refunds – verify transactions, prevent fraud, and issue refunds where applicable.
4. To provide customer support – answer your questions and resolve any issues.
5. To improve our services – analyze how users interact with our site to make it faster and easier to use.
6. To send offers (only with consent) – special promotions or travel deals that match your interests.
7. To meet legal and tax obligations – keep records as required by Italian and EU law.

To make your travel possible, we sometimes need to share parts of your data with trusted partners, but always under strict privacy terms.
We may share information with:
• Airlines and travel suppliers – to issue tickets, confirm bookings, and provide travel services.
• Payment providers and banks – to process your payments or refunds.
• Technical service providers – hosting, IT support, email, and security partners that help us run our systems.
• Airline Customer support – for handling calls, messages, or refund requests on our behalf.
• Legal or government authorities – only when required by law or to prevent fraud or abuse.
If we transfer your data outside the European Economic Area (EEA), we ensure that the same level of protection applies (through EU Standard Contractual Clauses or equivalent safeguards).

We use cookies to make our website work smoothly and remember your preferences. Cookies also help us understand how visitors use our site so we can improve it. We use:
• Essential cookies – required for basic site functions like logging in or completing a booking.
• Performance cookies – to analyze traffic and improve website performance.
• Marketing cookies – to show relevant ads or offers (only with your consent).
You can manage or delete cookies anytime from your browser settings.

We keep your data only as long as needed:
• Booking & payment records – for up to 7 years (as required by law).
• Support and communication logs – for up to 2 years after resolution.
• Marketing preferences – until you unsubscribe or withdraw consent.
After this period, we delete or anonymize your data securely.

You have full control over your personal information. At any time, you can:
• Ask for a copy of the data we hold about you.
• Request correction of inaccurate details.
• Request deletion (“right to be forgotten”).
• Limit or object to how we use your data.
• Withdraw your consent for marketing.
• Ask us to transfer your data to another provider (data portability).
To use these rights, email us at [email protected].
We’ll respond within 7 days (as required by law).
You can also contact the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) if you believe your rights are not respected.

We use strong security measures to protect your information, including:
• Encrypted connections (HTTPS)
• Secure servers and databases within the EU
• Regular monitoring for suspicious activity
• Limited access to staff who need the data for work only
We continuously monitor and improve our protections and respond quickly to any risks or breaches.

Our website is intended for users aged 16 and above. We do not knowingly collect personal data from minors without parental consent. If you believe a child has shared data with us, please contact us immediately so we can delete it.

Because airlines and service providers operate globally, some data may be transferred to or stored in countries outside the EU. Whenever this happens, we ensure the receiving party follows strict data protection standards equal to the GDPR.

We may occasionally update this Privacy Policy to reflect new regulations or features. When we make significant changes, we’ll notify you through our website or by email. The “Last Updated” date at the top tells you when it was last revised.

If you have questions about your personal data or this Privacy Policy, please contact us:
Fly for Sure / Almate S.R.L.
[email protected]
+39 351 198 0919
Via Cairoli 121, Rome – 00185, Italy
We’re happy to explain how we handle your data or help you with any privacy-related requests.